Contact Us
E-Mail Customer Service: homax@homaxproducts.com
Phone Customer Service: (800) 321-6330
Shopping FAQs
Is shopping at www.gonzocorp.com secure?
www.gonzocorp.com is safe and secure. Our systems exceed industry standards for the protection of credit card data using secure server 128-bit SSL (Secure Socket Layer) encryption technology. Our secure server software encrypts your information ensuring your transaction with us is confidential and your identity fully protected.
What is your privacy policy?
Protecting your personal information is a top priority at The Gonzo Corporation. Any personal information received by us is used solely to communicate with you and fulfill your order. Gonzo guarantees that your personal information will never be sold or shared with any outside parties. For more information, please see the privacy statement page.
Shipping FAQs
Will I be sent a confirmation of my order?
A confirmation email with details about your order will be sent as soon as we begin processing your order, usually a few minutes after your order is received.
How long will it take to receive my order?
All orders are shipped UPS Ground and should arrive within 7-10 business days from the order date.
I need my order right away. Can you rush it to me?
We ship most of our products within 2-3 business days (not including transit time). At this time, we only offer shipping via UPS Ground.
Do you ship orders internationally?
Currently, we only accept orders from the United States and Puerto Rico.
How do I receive free shipping?
For orders totaling $50.00 or more, The Gonzo Corporation will provide an option to choose FREE UPS Ground shipping to anywhere in the United States and Puerto Rico. Simply choose the free shipping option at checkout after completing your shipping and billing information.
Do you charge sales tax?
The Gonzo Corporation charges state sales tax in California, Georgia, Kentucky, Massachusetts, Michigan, Ohio, Texas and Washington.
Product FAQs
What is the difference between the Gonzo Stain Remover and The Gonzo Pet Stain Remover & Odor Eliminator?
The two products are similar except that the Gonzo Pet Stain Remover & Odor Eliminator has an added odor-fighting agent mixed into the formula. Both products are environmentally friendly and are safe for people, pets and fabrics.
Does Gonzo Stain Remover remove ink stains?
The Gonzo Stain Remover will remove ballpoint pen ink from most fabrics following the directions on the bottle. For stubborn stains, repeat application.
How do the Gonzo Odor Eliminators work?
All odors are positively charged gases that float in the air much like dust particles do. Our Gonzo Odor Eliminators are natural volcanic crystals that are negatively charged and will attract odors like a magnet. Once attracted, the particles become trapped within the millions of channels contained within the volcanic crystals, removing odors from a room.
Gonzo Odor Eliminators will remove unpleasant cooking odors, smoke odors, pet odors and musty odors. This is a great item to keep in your kitchen, basement, closet, car, or any other area where you would like to keep air fresh and smelling clean without perfumes.
To recharge the volcanic crystals and make new again, leave the net bag outdoors in direct sun light for 6 hours and the effectiveness of the volcanic minerals will be completely restored.
Do all Odor Eliminators have the same ingredients?
All Gonzo Odor Eliminators contain natural, odorless, non-toxic volcanic crystals within a net bag. We offer different sizes specifically designed to effectively remove odors from the corresponding area.
What are the Gonzo sponges made from?
The sponges are made from a natural rubber material that is treated with mild detergents.
Why all the different sponges?
Each sponge is treated and shaped for its specific purpose. For example, the Dash Wipe Sponge is cut down to a thin size so you can reach those hard to get areas and store it easily in your car's glove compartment. The Pet Hair Lifter Sponge, on the other hand, has a larger surface area to maximize its effectiveness when removing large quantities of dog hair, cat hair, horse hair, etc.
The different sponge colors make it easy to recognize the correct sponge for the job. You would not want to wipe off a fireplace mantel and then use that same sponge to wipe off a computer screen.
What should I do once the Gonzo sponge becomes dirty?
After the sponge has become soiled, simply wash it out with soap and water and allow it to dry away from sunlight (sunlight deteriorates the sponge). When the sponge is completely dry it will be ready to use again.
